Mediation is a flexible and creative process that helps people find mutually acceptable resolutions to their issues and concerns. The mediator is an impartial party who uses the process of mediation to help participants communicate effectively, explore underlying interests and craft constructive outcomes.

The course is designed for people from all professional backgrounds: managers hone their conflict management skills; lawyers find new ways to help clients solve problems; judges are challenged to expand their approach to resolving lawsuits; human resource professionals gain an invaluable tool. Counselors and therapists, public employees, educators, health care professionals and bartenders have all incorporated mediation skills learned in this training into their jobs.

This experiential course teaches tools and strategies for effective conflict intervention. Participants learn a five-step mediation structure. The stages of the mediation process are demonstrated by use of a video dramatization created especially for this training. It also examines the causes of conflict, cultural issues in mediation and ethical concerns.

Trainees experience a supportive learning environment that includes hands-on exercises, group discussion, multimedia presentations and simulations with individualized feedback from experienced coaches. The simulations include a variety of disputes.

Learn more and register by clicking the “Register” button.